28,510 quality checks
on EKO lubricants
15 market surveys
94,176 qualitative analyses
on 8,489 fuel samples and quantitative delivery accuracy checks on 7,024 fuel station pump nozzles
4,246 quality checks
on aviation fuels
The Group’s aim is to earn the trust of its customers in every fill up, which is achieved by applying strict operating standards in all its facilities and fuel stations and by ensuring product quality. It carries out continuous quality controls throughout the supply chain, from the refinery to the point of delivery to the customer.
The Group respects the legislative framework and complies with all European Regulations on chemical safety (e.g. REACH, CLP). For this reason, it conducts all physico-chemical analyses of products in accredited chemical laboratories, while implementing a certified Quality Management System.
All products of the refineries of the HELLENIC PETROLEUM Group (LPG, gasoline, petrol, kerosene, mazut, bitumen) meet the specifications of the National and European Legislation. In accordance with the Group’s Quality Policy:
Therefore, for the release of the Group’s products, evidence of compliance with the specified acceptance criteria is maintained. The release of products to the customer is not executed until the compliance of the product is verified, through audits, at all stages of the supply chain.
According to consumer surveys, fuel quality is considered to be the most important criterion for the choice of fuel supply. The EKO GUARANTEE program is the first comprehensive program to control fuel quality and quantity through continuous checks, from the refinery to the customer’s fuel tank. Through the program, it is also possible for the customer to carry out fuel quality testing on-site , through spot test kits available at the fuel stations.
EKO SA continues its cooperation with the Laboratory of Fuel and Lubricant Technology of the NTUA, for the qualitative and quantitative control of stations’ fuels. The qualitative and quantitative tests of EKO’s own Mobile Laboratory Units are part of the EKO GUARANTEE program. Two mobile laboratory units, staffed with NTUA analysts, carry out unannounced on-site qualitative and quantitative checks at EKO fuel stations. At the same time, fuel samples are taken at each check and further tested at the NTUA Fuel and Lubricants Technology Laboratory. Quantitative fuel measurements are carried out with certified volumetric containers. The quantitative check is followed by sealing the service station pumps with a quality assurance tape. More information regarding the EKO GUARANTEE program is available on the relevant website.
Similarly, in the bp branded fuel stations, under the Petrol Station Control Program in cooperation with the NTUA, unannounced quality and quantity checks are carried out through two Mobile Laboratory Units equipped with NTUA analysts, while further quality checks on samples taken from the fuel stations are carried out at the NTUA’s Laboratory of Fuel and Lubricant Technology.
In 2021, EKO SA in cooperation with NTUA carried out a total of 94,176 quality analyses on 8,489 fuel samples and quantitative delivery accuracy checks on 7,024 fuel station pump nozzles.
EKO applies documented procedures regarding customer communication, which includes, among
other things, providing information about its products and/or services. The call center for handling customers’ requests and complaints, provides customer service in a timely and friendly manner, and serves as the link between the customer and the Corporate Directorates. The aim of its operation is to respond immediately to the needs of customers and provide them with the best possible service. In 2021, 87 customer requests were answered regarding the stations’ fuel specifications and 11 customer requests regarding lubricant specifications. EKO has also established and implements documented actions with regard to the management of customer complaints to ensure that all complaints reported are:
The complaints are used to collect information on the degree of customer satisfaction, so that they can be utilised for the continuous improvement of the products and services provided, as well as for the evaluation and refinement of the processes of the Quality Management System that EKO applies in all its activities.
In 2021, a total of 271 reports of products not complying with quality requirements were investigated. 263 were related to fuels and 8 to EKO lubricants. As part of the investigations, 1,869 fuel samples were analysed and 7,476 physico-chemical analyses were carried out in accredited chemical laboratories. The percentage of off-specification fuel samples was 8.7%, while the corresponding figure for lubricants was 12.5%. All the required corrective actions were implemented immediately. No significant non-compliances were recorded.
E-Gas LPG cylinders incorporate the strictest safety standards with the guarantee of EKO’s expertise. EKO’s LPG storage, handling and bottling facilities are certified for Quality Management in accordance with ISO9001:2015. The scope of the Quality Management System includes the collection, storage, bottling and distribution of LPG. LPG has been included in the EKO GUARANTEE program, which also involves the inspection and sealing of LPG pumps at the fuel stations.
EKO supplies JET Aviation Fuels of two civil and military aviation specifications (JET-A1 & JP-8) to 23 airports in the Greek territory. In most cases the main product is JET-A1, which complies with the latest Aviation Fuel Quality Requirements for Jointly Operated Systems (AFQRJOS) of the Joint Inspection Group (JIG). These requirements include the more stringent specifications of Defense Standard 91/91 and ASTM D-1655. JET fuels are specialized products produced under strict and controlled specifications and procedures. In 2021, 4,246 aviation fuel analyses were conducted at EKO’s Chemistry Department.
EKO’s Chemistry Department at the Skaramanga facility, is equipped with state-of-the-art equipment and is distinguished by its high performance in international interlaboratory tests. It carries out quality control of lubricants and aviation fuels. In particular, all EKO’s Aircraft Refuelling Stations are certified for
Quality Management in accordance with ISO9001:2015.
Similarly, EKO lubricants are produced from high quality raw materials and cover a wide range of lubrication applications, from the simplest to the most demanding ones. The quality of EKO lubricants is ensured at all critical stages of production, with continuous controls that certify the lubricants’ compliance with design specifications. EKO’s Lubricants Production Unit implements a certified Quality Management System, in accordance with ISO9001:2015. In 2021, 28,510 lubricant analyses were carried out at EKO’s Chemistry Department.
A certified Quality, Occupational Health & Safety and Environmental Management System is implemented at all Group facilities, for undestanding the needs and expectations of all stakeholders, as well as for continuous improvement.
The Group has integrated the concept of Responsible Product Management – an approach to managing the impact of products throughout their life cycle – into its Management Systems, to achieve the sustainability goals set by the Group, as well as those set by its suppliers, distributors and customers. Respecting the fundamental principle of the European REACH /CLP Regulations for the protection of humans and the environment, with strict adherence to the criteria for the effective management of chemicals, the Group has aligned its activities with the requirements of the Regulations:
The Group’s facilities apply best operating practices for the safe handling of products, with respect for the environment. This entails the application of strict waste management procedures in all phases of operation, covering storage, processing, recycling, recovery and disposal of waste at the end of the product life cycle.
Since 2016, EKO has been implementing a Certified Biofuels Sustainability Management System (BFS), according to the 2BS-STD-02 standard. The System is applied for the management of the company’s motor fuels available in the domestic market and containing biofuels (biodiesel motor diesel and gasoline with bioethanol) and covers all activities of the supply chain (fuel purchases, storage, distribution). The objective of the System is to ensure the availability of sustainable biofuels and to reduce greenhouse gas emissions, with emission savings of more than 50%. For the year 2021 the average achieved GHG emission savings were 64.1% from the use of biodiesel in diesel, while from the use of bioethanol in gasoline the savings achieved were 67.9% from UNL95, 71.2% from UNL98 and 69% from UNL100.
The Company is working to improve the energy efficiency of its products and raise awareness among end-use energy consumers to save on final energy consumption. To this end, the Company:
With a particular emphasis on providing a positive customer experience at the fuel stations, the Group has put in place a number of programs and initiatives to better serve its customers and respond to their needs. More specifically, the following actions are in place:
|Average man-hours of training per trainee (managers,
operators and employees)*
*Does not include training in Health, Safety and Environmental issues.
The HELLENIC PETROLEUM Group offers innovative, high-quality products with a competitive value-for- money indicator in a wide network of fuel stations with full geographical coverage. Its products are also available to commercial customers, industry and resellers. EKO SA has eight liquid fuel storage and distribution facilities throughout Greece and two LPG storage, distribution and bottling facilities in the prefectures of Thessaloniki and Attica. It also has one LPG storage and distribution facility in the prefecture of Rethymnon.
Through its subsidiaries, the Group is active in the markets of Greece, Cyprus, Bulgaria, Serbia, Montenegro and the Republic of North Macedonia. In parallel, exports are directed to all the significant markets in SE Europe. The Group’s marketing company has a strong presence in the Greek market through the EKO and bp brands.
|ΕΚΟ BRANDS||bp BRANDS|
|95 EKONOMY||bp Ultimate Unleaded 100 with ACTIVE technology|
|EKO Premium 98||bp Super Unleaded 98 with ACTIVE technology|
|DIESEL EKONOMY||bp Unleaded 95 with ACTIVE technology|
|ΕΚΟ Racing 100||bp Ultimate Diesel with ACTIVE technology|
|Diesel AVIO Double Filtered||bp Diesel with ACTIVE technology|
|ΕΚΟ Heating Oil||bp Autogas|
|ΕΚΟ Lubricants||bp Heating Oil|
In Greece, the Group has a network of 1,682 fuel stations, while abroad it has 314 fuel stations. The table below presents the “product mix” in 2021, in the domestic and international markets where the Group’s subsidiaries are active.
fuel stations in Greece
fuel stations abroad
SCROLL to the right to view all data
|EKO BULGARIA||ΗΡ CYPRUS||JUGOPETROL
The Group’s marketing company, with a strong presence in the Greek market through the EKO and bp brands, is active in retail and wholesale sales.
The total volume of sales is allocated as follows:
Fuel marketing company, which supplies the Cypriot market (consumers and businesses) with EKO products (fuels and lubricants). The total volume of sales is allocated as follows: Retail sales (via 97 fuel stations) 63.57%, commercial and industrial customers 14.2%, other oil companies (fuel stations) 7.48%, LPG customers 11.31%, international customers 3.14% (bunkering fuel oil 1.38% and aviation fuel 1.76%), and lubricants 0.30%.
Its network consists of 56 fuel stations (Company Owned Managed Operated) covering 5.9% of local needs and comprising 3.75% of the domestic market based on the number of fuel stations. Total volume of sales is divided between wholesale (18%) and retail (82%).
It covers approximately 61% of the fuel market in the Republic of North Macedonia. In addition, thanks to its significant storage capacity, it operates as a safety mechanism for uninterrupted fuel supply in the markets in which it is active (mainly the Republic of North Macedonia and Kosovo, as well as Serbia, Montenegro and Albania). At the same time, it is a major exporter and employer in services related to transportation, logistics and maintenance. Through its network of 27 fuel stations, it covers 8% of the local retail market in terms of the number of fuel stations, while its market share, in terms of volume of sales in retail trade, stands at approximately 13%.
Its fuel station network covers 90% of the country geographically, in the retail market, while the company covers 100% of the country in wholesale market respectively. Its retail market share is 5.8% (91 fuel stations). All fuel stations are Company Owned Managed Operated. Total volume of sales is divided between wholesale (18%) and retail (82%).
It has a 38% share of the retail market and a 39% share in terms of number of fuel stations in Montenegro. Its network includes 44 fuel stations, 3 yacht service stations, 1 fuel facility in Bar and 2 aviation fuel facilities in Tivat and Podgorica.
It is mainly active in the production and marketing of polypropylene film via the “biaxial stretching” method (BOPP FILM). 27% of the production is exported.
DIAXON Sales per Film Category
|Number of Kalypso
self-operated fuel stations